Never miss a lone-worker welfare check again.
Automated outbound check-calls with human-quality AI voice. Your guards verify themselves with a Site code + PIN — missed calls escalate to supervisors in minutes, with a full audit trail for insurers and clients.
From schedule to escalation in three simple steps
Define schedules
Set call intervals, jitter windows and shift rotas per site. Admins build complex schedules in minutes without code.
Calls go out automatically
Our platform dials your guard at each scheduled moment on a dedicated control number. A natural AI voice asks for their Site code and PIN. DTMF keypad entries verify identity in seconds.
Escalate on miss
Three failed attempts two minutes apart triggers an incident. Supervisors are called, SMS and email sent, webhooks fired. Every second is logged.
Everything a control room needs
AI voice calls
ElevenLabs streaming TTS delivers natural, multi-language prompts. Upgrade to conversational agents so guards can actually talk back.
DTMF verification
Guards enter Site code + PIN on the keypad. Hashed, rate-limited, three strikes and the call is over.
Smart escalation
Three retries two minutes apart, then supervisor call, SMS, email and webhook — all parallel, all logged.
Self check-in
Guards can dial in or tap a mobile web button to report "I'm OK" — skips the next scheduled call.
Live control room
Real-time dashboard of active calls with colour-coded states. Manually trigger calls or cancel queued ones.
Recordings & audit
Every call recorded, every DTMF entry captured, every state change logged to an immutable audit trail.
PDF reports
Call activity, missed-call, employee compliance and site risk reports — exportable for insurers and regulators.
Multi-tenant
Each security company is isolated by construction — tenant scope enforced at the model layer, not the controller.
Stripe billing
Subscriptions, metered add-ons, customer portal. Plans authored in Stripe, synced to the app.
Simple plans, no hidden call fees
All prices in GBP, billed monthly. 30-day free trial — card verification only, no charge until the trial ends.
For small teams getting started
- 3 sites
- 10 employees
- 500 calls / month
- Email + SMS escalation
- Standard AI voice
- Community support
For scaling operations teams
- 10 sites
- 90 employees
- 3,000 calls / month
- Webhook + Slack escalation
- Agentic voice (limited)
- Dedicated control number
- Priority email support
For larger portfolios with custom requirements
- Unlimited sites
- Unlimited employees
- 15,000 calls / month + usage
- Full agentic voice
- Custom domain white-label
- Usage-based overage billing
- 24/7 phone support
- Dedicated account manager
Built for regulated security operations
GuardManager's audit log, retention windows and escalation flow are built around the BS 8484 lone-worker monitoring model. Every action is timestamped, every call recorded, every PII byte encrypted at rest — giving your certified ARC or auditor a clean evidence trail.
"We moved from a spreadsheet and manual calls to GuardManager in a weekend. Our missed-check-call incidents dropped 92% in the first month and our insurer cut our premium."
Questions, answered
Do guards need to install an app?
No. Check-calls arrive as standard phone calls on any mobile. Self check-in works through a mobile web page — no install required.
Which countries are supported?
Effectively global. GuardManager defaults to UK (Europe/London, GBP billing) but timezone and currency are configurable per tenant.
What happens if the voice network has an outage?
The scheduler is idempotent — missed minutes are caught up on restart. If a call cannot be dialled after the configured retry window, escalation fires automatically.
Can we use our own dedicated number?
Yes. On Professional and Enterprise plans you can bring your own carrier number or we provision a dedicated control number for you. Calls appear to your guards from that single, consistent CLI.
How long are recordings retained?
7 years by default — matching the retention window typical of BS 8484 operations. Configurable per tenant, with right-to-erasure tooling to pseudonymise records on demand.
Ready to automate your welfare checks?
Set up your first site in under five minutes. 30-day free trial with card verification — no charge until the trial ends.